Tour Booking Terms & Conditions

1. Booking Confirmation

• A booking is confirmed only after we receive the required deposit or full payment and issue a written booking confirmation.

• All bookings are subject to availability.

• The person making the booking confirms they have the authority to accept these Terms & Conditions on behalf of all travelers in the booking.

2. Payment Terms

• A deposit or full payment is required to confirm your booking, as advised at the time of reservation.

• The remaining balance must be paid before the tour departure date unless otherwise agreed in writing.

• Prices are quoted in the agreed currency and include only the services listed in the itinerary.

3. Credit & Debit Card Processing Fee

• A 4% processing fee applies to all payments made by credit card or debit card.

• This fee covers bank and payment gateway transaction charges.

• The processing fee is non-refundable once the payment has been processed, even if the booking is later cancelled.

4. Cancellation by the Client

Cancellation requests must be submitted in writing by email.

The following cancellation charges apply:

Any permits, government fees, flight tickets, hotel bookings, insurance, visa fees, or other non-refundable third-party costs will not be refunded.

5. Cancellation by the Company

We reserve the right to cancel a tour due to:

• Severe weather conditions

• Natural disasters

• Political unrest

• Government restrictions

• Airline or helicopter operational issues

• Safety concerns

• Events beyond our reasonable control

If we cancel before departure, clients will receive either:

• A full refund of the unused tour amount, or

• The option to reschedule, or

• Credit toward a future tour.

We are not responsible for additional expenses such as international flights, accommodation, visas, insurance, or personal costs.

6. Changes Requested by the Client

Changes to confirmed bookings are subject to availability.
Additional costs arising from requested changes are the responsibility of the client.

7. Travel Insurance

Comprehensive travel insurance is strongly recommended.
Insurance should cover:

• Trip cancellation

• Medical expenses

• Emergency evacuation

• Helicopter rescue (where applicable)

• Personal accident

• Loss or damage of baggage

• Flight delays

8. Passport, Visa & Travel Documents

Clients are responsible for ensuring they hold:

• A valid passport

• Required visas

• Necessary permits

• Vaccination or health documents where applicable

9. Client Responsibilities

Clients must:

• Follow the instructions of guides and staff.

• Respect local laws, customs, and traditions.

• Inform us of any medical conditions before departure.

• Ensure they are physically fit for the selected activity.

10. Weather & Force Majeure

Tours, trekking, mountain flights, and helicopter operations are highly dependent on weather conditions.

No compensation will be provided for delays, itinerary changes, or cancellations caused by:

• Bad weather

• Natural disasters

• Government actions

• Strikes

• Pandemics

• Civil unrest

• Flight delays

• Any event beyond our reasonable control.

We will make reasonable efforts to provide suitable alternatives whenever possible.

11. Flight & Helicopter Services

Flight schedules are subject to weather, air traffic control, airport conditions, and operational requirements.

Departure times cannot be guaranteed.

Additional accommodation, meals, or transport resulting from delays are the client's responsibility unless otherwise specified.

12. Refund Policy

Approved refunds will be processed using the original payment method where possible.

Processing times depend on banks and payment providers.

Card processing fees, bank transfer fees, and other transaction costs are non-refundable.

13. Liability

Our liability is limited to the amount paid for the booked services.

We are not liable for:

• Personal injury

• Illness

• Loss of luggage

• Theft

• Flight delays

• Missed connections

• Weather-related disruptions

• Acts or omissions of third-party service providers

except where required by applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of Nepal.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Nepal.

15. Acceptance

Payment of a deposit or full payment constitutes acceptance of these Terms & Conditions by all travelers included in the booking.